Terms & Conditions

Company Information

Always Organic is an Australian owned partnership.
Trading name: Always Organic
ABN : 38 809 231 786
Trading address: 682 Pittwater Rd Brookvale NSW 2100, Australia
Phone number: T: +61 2 9939 1913
Fax number: F: +61 2 9939 6439
Email: info@alwaysorganicnorthernbeaches.com

Welcome to Always Organic's website http://www.alwaysorganicnorthernbeaches.com (Website).
By accessing the platform, checkout as guest or registering to become a customer of Always Organic or ordering products you ("You" or "Customer") agree with the Always Organic ABN 38 809 231 786 ("Us" or "We") terms and conditions. To become a "Customer" you must:
Complete online registration form registration process, during checkout or simply check out as a guest.
To be an eligible customer you must provide a delivery address that is located in our delivery area. You will be advised if your address does not form a part of our delivery area via your online registration.
If this does occur please contact Always Organic on +61 2 9939 1913 to find out if delivery to your area can be arranged.

Once you have become a customer and have created your account you will be issued with a username and password. You are responsible for maintaining your account information and this can be done on the platform.
We may refuse to open an account or provide you with our products or services, at any time at our own discretion.
We also have the right to terminate your account if there are reasonable grounds for us to believe that the information you have provided us is untrue, misleading or incomplete, or if we feel that your account is not being used for its proper purpose.
You will be advised if this is the case. You must contact us immediately on +61 2 9939 1913 (Monday – Friday 9am-5pm) if you believe that there has been unauthorised use of your account.
Any time you place an order of our products through the Website or telephone you agree to purchase that particular product/s for the price notified at the time that order is processed.
Please note product prices may vary from time to time due to market and seasonal influences. You will be charged for the total price listed at the time your order is processed.
Products purchased from us are only to be obtained for personal consumption and are not for resale or other commercial purposes.
We reserve the right to accept or reject an order if the product is not available or if there is an error in the price or product description posted on our platform.
If this is to occur, we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you have submitted the order.

Deliveries will only be made as advised on our Website on the set days and times for each delivery area.
We will endeavour to deliver all orders between 12pm – 9pm on the requested delivery day that you select or at a time slot that you have selected.
Our expected time of delivery will be within 7 days.
All orders will be accepted up until 12pm on the day prior to your delivery day. You also have within this given time to change any regular or reoccurring order.
No changes or cancellations will be accepted after this time.
Out of stock or incorrect product information.
We may cancel any part of your order without any liability to you for that cancellation if the requested product/s are no longer available, or an error in product price or description has been posted on the Website.
If this does occur we will endeavour to provide you with notification as soon as possible and you will not be charged for this item.

Additional Delivery Information
You have the opportunity to select your delivery window at the time of confirming your order online. Delivery fees may vary according to your selected delivery window and your total purchase amount. The delivery fee is clearly noted on the delivery window table.
Specifically, in fruit and vegetable mixed boxes we aim to offer you a variety of Australian organic seasonal fruit and/or vegetables. However due to seasonal and external factors, we may, from time to time include a variety of non-Australian organic fruit and vegetables.
Risk and title/ownership of the products is passed on to you at the time of your delivery to your delivery address. Upon receiving your delivery you will be responsible for the products and their freshness.
It is your responsibility to ensure that you store all products correctly to prevent any loss or damage to products, particularly perishable products.

Product Quality
The images on the platform are computer generated and not based on any products in the store.
If you are not satisfied with the quality of the product/s which have been delivered to you, you must call us on +61 2 9939 1913 within 24hrs of delivery (between contact times Monday – Friday 9am – 5pm).
If we agree, at our discretion, that the product was not satisfactory then we will either arrange for a full refund of that product amount or arrange for a new order of that product be delivered to you within 24hrs of finalisation.
If you are not satisfied with the product, the product and any unused portion therefore, must be returned in full.

The price of each product is shown on the product list on the Website at the time you place your order. Prices may vary between different locations. Prices may also vary from time to time to reflect seasonal and market changes, however once we have accepted your order, we will not change any prices that are reflected on your order.
If price changes occur to your regular order, you will be notified of this price change and offered the opportunity to accept or reject this change before the order is accepted and delivered. We reserve the right to vary prices at any time without notice.
We will not charge you for a product if the product you have ordered is not available and we have not provided you with a substitute product.
All listed prices for products include GST if applicable.

All transactions are processed in Australian Dollars (AUD).
You must pay all fees and charges using the online payment methods available.
Payment methods accepted include Visa, MasterCard.
You authorise us to debit the amount that is payable on your account via your nominated credit card.
All charges to your account will be made prior to receiving your delivery.
A tax invoice will be made available to you via the online system at the time that we have charged your account.
You can view your account details including tax invoice when logged on as a customer.
If for any reason we are unable to charge your credit card with the full amount owed, you agree that we will not continue with the sale.
You agree that your account may be immediately suspended or cancelled should payment fail.

Customer Acknowledgement
You are responsible to ensure your credit card information details are current including account numbers and the expiration date.
You are responsible for any person that uses your account including your username name and password.
You acknowledge that at times pictures of products viewed on the website may vary from the actual goods supplied to you.
You must not use the website for any activities that breach any laws, infringe a third party's right or any relevant standards or codes.
You must not use the website to transmit any material which interferes with other users or customers or defames, harasses, threatens or offends any person.
You must not use another person’s details without their permission or impersonate another person when on this site.
You must not knowingly transmit any viruses, defects or similar disabling code to our Website.
You must not use the website or service other than in accordance with the terms and conditions.
We may at our discretion modify this agreement or any terms and conditions. Any modifications will be made available online and posted on our website.
You acknowledge and agree to our privacy policy.
You acknowledge that as a customer we may contact you via email, phone or any other form to advise you of any changes or updates to your accounts, service or submit marketing/promotional material to you.
All information, graphics and material on this website is owned by us. You must not use the content in any manner or for any purpose that is unlawful.
You must not edit, modify, copy, reproduce or transmit content of this website.

We may terminate this agreement and your access to our website at any time, however you will be provided with notice if this was to occur.
You may terminate this agreement and your account at any time. Your account will be suspended accordingly upon receipt of this notification.
You remain liable for any outstanding accounts incurred up until this time.
This website may contain links to other external websites that are not operated by us. We do not have any responsibility for the content contained on these external websites.



Privacy Policy

Always Organic ABN 38 809 231 786 regards customer privacy as an important part of our relationship with our customers. 
The following privacy policy applies to all Always Organic users and conforms to Internet privacy standards. If you have questions or concerns regarding this statement you should first contact Allison or Gary on 02 9939 1913 Monday - Friday from 9am - 5pm.
What personal information does Always Organic collect and why?

Always Organic collects information about you in order to provide you with superior products and service as well as a range of additional goods and services forming part of the ongoing growth of our business.
The information you provide to Always Organic will improve all of the services Always Organic provides as it allows us to provide bespoke services to you, and update you when Always Organic introduces new products and services.
The type of personal information Always Organic collects includes your name, address, telephone number, email address.
This information assists in locating new business partners and providing you with products and services that you are interested in.

Storage of Collected Information
The security of your personal information is important to us. When credit card details are collected, we simply pass them on in order to be processed as required. 
We never permanently store credit card details on our system.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website you can email us: info@alwaysorganicnorthernbeaches.com
How Always Organic may use your personal information.

The personal information you provide to Always Organic may be used for a number of purposes connected with our business including (but not limited to):
Accepting and arranging for payment of your orders.

Contacting and providing you with information concerning:
• Weekly specials
• Existing and/or new additional products and/or services
• Customer surveys
• Providing your details to contractors to enable them to better provide Always Organic goods and services to you 
• Dealing with any complaints you may have
• Carrying out market and product analysis
• Dealing with any requests you may have
• Registering your details and allocating of offering you rewards, discounts or other benefits
• Providing your details to our business partners/contractors to enable them to provide goods and services to you or to update you in relation to products or services provided by them
• Carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detention or prosecution.

Always Organic will not use your information for purposes other than as described above unless Always Organic has your consent or there is specified law enforcement or public health and safety reasons.
Sharing your personal information.

We may disclose or receive personal information or documents about you:
• To or from credit reporting agencies for the purposes permitted under the Privacy Act
• If compelled by law
• To or from our agents
• To or from partners who have contracted with us to keep the information confidential, or who are subject to obligations to protect your personal information.

Unless you consent, we will not disclose your personal information to third parties other than as set out in the policy.
Always Organic Security Policy.

Delivery Policy
After ordering online, you will receive an email confirmation from the system containing your order details (if you have provided your email address). 
We will attempt to send your goods via personal delivery drivers from the Always Organic team on the specified day of your order, however if goods are unavailable, you will be contacted by a member of the Always Organic team which may result in delaying delivery.
If you wish to query a delivery please contact us at: info@alwaysorganicnorthernbeaches.com 

Refund and Return Policy
If for any reason you are not completely satisfied with your purchase we will give you a one (1) day money-back guarantee from the time you received the goods. 
Please email us at: info@alwaysorganicnorthernbeaches.com within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been eaten or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. 
All products must be returned in their original conditions. All postage and insurance costs are to be paid by the buyer.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.